March 31, 2025

How to Ask Better Questions with Mike Gifford

This insightful webinar in our Equitable Forms series. We talked about asking what you need, creating a solid question protocol, and handling sensitive info with care.

Watch this insightful session in our Equitable Forms series. We talked about asking what you need, creating a solid question protocol, and handling sensitive info with care. Plus, we’ll cover how to keep users in the loop about next steps and timelines. Don’t miss out on this chance to learn how to make your forms more inclusive and clear!  

Mike Gifford – Open Standards and Practices Lead, CivicActions Mike is an advocate for open-source accessibility and digital equity. With years of experience in leading digital transformation projects, he brings a wealth of knowledge in ensuring digital services are accessible and inclusive for all users.  

Jesse James – Director of Design, Exygy Jesse brings extensive expertise in creating user-centered designs that prioritize accessibility and inclusivity. At Exygy, Jesse has created design systems for the SF Mayor’s Office of Housing and Community Development, the SF County Transportation Agency, the SF Unified School District, and the SF Committee on Information Technology.

What’s a Rich Text element?

H1 example

H3 example

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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